Sequoia Wireless warrants each provided iPhone and iPad against defects for one-year while actively subscribed to a plan, starting at activation. This doesn’t include normal wear and tear, nor damage caused by accident or abuse.

To initiate a warranty claim, send an email to our customer support department at support@sequoiawireless.com. In your email, provide a brief description of the issue and include your service phone number. Once received, we will review your claim and expediate a pre-paid box and return label for you to ship the device to us. For iPhone, make sure to turn off Find my iPhone before sending. Go to Settings > Privacy & Security > Location Services > Share my Location > Find my iPhone.

Once received, we will inspect the device for accidental or extensive cosmetic damage. If the device is determined to have been damaged, a $49 damage deductible will be required to replace the device. If declined, we will return the original device to the customer.

Once the device passes inspection, or the deductible has been paid, we will expediate a replacement device to the customer. We provide this instant replacement to maximize the customer experience by removing the wait time required of repairing the device. Once we send the replacement, the claim will become closed with no further action needed.

Sequoia Wireless and its vendors are not responsible for data loss during the process. We advise erasing all Contents and Settings on your device prior to sending to us. Go to Settings > General > Reset > Erase All Content and Settings.